1 Year of Virtual Work

It has been a year since the world changed. Can you believe it? It has been a year where we have gotten used to common words and phrases such as “pivot” and “new normal.” It has been a year of missing co-workers, friends, and family. No doubt, it has been a year of challenges. 

It has also been a year of great change at Interfaith Housing Alliance (IHA).  In response to the pandemic, IHA has had to reimagine how we deliver our programs and services to the community.  On July 1, 2020, we relocated and downsized our corporate office, signaling a transition to community-based and virtual service delivery platforms. Staff members are now equipped with the technology and resources they need to continue service provision remotely during this and future crises. 

IHA facilitated many of its operations and programming virtually during 2020 and into 2021. We were excited to begin offering these virtual opportunities to those we serve, as they erase barriers to participation, such as transportation and childcare.  Adopting this service delivery method has expanded program access and ensures the safety and health of our staff and participants. We plan to resume in-person workshops when it is safe to do so to reach those for whom technology presents a barrier. 

To make this transition to remote work possible, IHA implemented several capacity-building technology upgrades. In 2020, IHA purchased laptops and miscellaneous home office equipment for staff members. IHA also began the integration of a customer relationship management (CRM) system, which will upgrade not only client records but also IHA’s donor and grant management systems.  In addition, IHA has upgraded its property management, payroll, and financial software to increase internal efficiency. Lastly, IHA launched a redesign of its website to increase external visibility and accessibility within our community. 

In “normal” years, most nonprofits would not plan for this much change; however, 2020 did not give us a choice.  IHA has had a year of which we can be proud – a year where our staff stepped up and made it happen for those we serve.  Looking back at 2020 helps us look forward to 2021 and beyond.  The strides that IHA has made during the last year have laid the foundation for our future growth. 

By: Jodie Ostoich and Rachel Gardner