Building Strong Communities: The Impact of Supportive Services

April McLaurin, Supportive Services Coordinator, Franklin County, PA Properties 

Working with a senior resident after the passing of her spouse as a service support coordinator is why I enjoy what I do by providing so much more than resources. The resident was at a low point in her life, and I was able to help her navigate those challenges that come by providing our services. With this situation not only were we able to offer much needed emotion support but many other resources. We aided with calls, public assistance benefits, rental/utility resources along with food and in home care. Being able to provide her with this help allowed her time to grieve properly for her own health while being able to attend to much needed business. The result is the resident being financially stable again while living each day knowing she has the support of our staff. This tenant is grateful for our services and support and is happy to remind us of this often. 

Sandra Delph, Supportive Services Coordinator, Frederick & Carroll Counties, MD

I have a senior resident that recently had some major health issues. The resident’s sister contacted me, with the resident’s permission, to discuss her needs and get some resources that may help her sister. We discussed the possibility of getting her a life alert in case of an emergency because the resident lives alone. The sister did get her one. The resident now attends an adult day program twice a week as well. I have weekly contact with the resident to check up on her as well as to find out if there are any other resources or needs that she may need. The sister will also reach out to me if she has a concern or questions.